Hungry Hill Lane
Tel: Elaine Miller – Executive Director – 07834 362 120 or email firstname.lastname@example.org
Our fundraising promise and complaints procedure
African Revival adheres to the fundraising promise of the Fundraising Regulator:
- WE WILL COMMIT TO HIGH STANDARDS
We will adhere to the Fundraising Code of Practice.
We will monitor fundraisers, volunteers and third parties working with
us to raise funds, to ensure that they comply with the Code of
Fundraising Practice and with this Promise.
We will comply with the law as it applies to charities and fundraising.
We will display the Fundraising Regulator badge on our fundraising
material to show we are committed to good practice.
- WE WILL BE CLEAR, HONEST & OPEN
We will tell the truth and we will not exaggerate.
We will do what we say we are going to do with donations we
We will be clear about who we are and what we do.
We will give a clear explanation of how you can make a gift and
change a regular donation.
Where we ask a third party to fundraise on our behalf, we will make
this relationship and the financial arrangement transparent. We will be able to explain our fundraising costs and show how they
are in the best interests of our cause if challenged.
We will ensure our complaints process is clear and easily accessible.
We will provide clear and evidence based reasons for our decisions
- WE WILL BE RESPECTFUL
We will respect your rights and privacy.
We will not put undue pressure on you to make a gift. If you do not
want to give or wish to cease giving, we will respect your decision.
We will have a procedure for dealing with people in vulnerable
circumstances and it will be available on request.
Where the law requires, we will get your consent before we contact
you to fundraise.
If you tell us that you don’t want us to contact you in a particular way
we will not do so. We will work with the Telephone, Mail and
Fundraising Preference Services to ensure that those who choose
not to receive specific types of communication don’t have to.
- WE WILL BE FAIR & REASONABLE
We will treat donors and the public fairly, showing sensitivity and
adapting our approach depending on your needs.
We will take care not to use any images or words that intentionally
cause distress or anxiety.
We will take care not to cause nuisance or disruption to the public.
- WE WILL BE ACCOUNTABLE & RESPONSIBLE
We will manage our resources responsibly and consider the impact
of our fundraising on our donors, supporters and the wider public.
If you are unhappy with anything we’ve done whilst fundraising, you
can contact us to make a complaint. We will listen to feedback and
respond appropriately to compliments and criticism we receive.
We will have a complaints procedure, a copy of which will be
available on our website or available on request.
Our complaints procedure will let you know how to contact the
Fundraising Regulator in the event that you feel our response is
We will monitor and record the number of complaints we receive
each year and share this data with the Fundraising Regulator on