African Revival 

Woodhall Barns

Hungry Hill Lane

Send

Surrey

GU23 7LG

Tel: Mandy Crandale – Executive Director – 07809 670 519 or email info@africanrevival.org

Our fundraising promise and complaints procedure

African Revival adheres to the fundraising promise of the Fundraising Regulator:

• WE WILL COMMIT TO HIGH STANDARDS
  We will adhere to the Fundraising Code of Practice.
  We will monitor fundraisers, volunteers and third parties working with
  us to raise funds, to ensure that they comply with the Code of
  Fundraising Practice and with this Promise.
  We will comply with the law as it applies to charities and fundraising.
  We will display the Fundraising Regulator badge on our fundraising
  material to show we are committed to good practice.
• WE WILL BE CLEAR, HONEST & OPEN
  We will tell the truth and we will not exaggerate.
  We will do what we say we are going to do with donations we
  receive.
  We will be clear about who we are and what we do.
  We will give a clear explanation of how you can make a gift and
  change a regular donation.
  Where we ask a third party to fundraise on our behalf, we will make
  this relationship and the financial arrangement transparent. We will be able to explain our fundraising costs and show how they
  are in the best interests of our cause if challenged.
  We will ensure our complaints process is clear and easily accessible.
  We will provide clear and evidence based reasons for our decisions
  on complaints.
• WE WILL BE RESPECTFUL
  We will respect your rights and privacy.
  We will not put undue pressure on you to make a gift. If you do not
  want to give or wish to cease giving, we will respect your decision.
  We will have a procedure for dealing with people in vulnerable
  circumstances and it will be available on request.
  Where the law requires, we will get your consent before we contact
  you to fundraise.
  If you tell us that you don’t want us to contact you in a particular way
  we will not do so. We will work with the Telephone, Mail and
  Fundraising Preference Services to ensure that those who choose
  not to receive specific types of communication don’t have to.
• WE WILL BE FAIR & REASONABLE
  We will treat donors and the public fairly, showing sensitivity and
  adapting our approach depending on your needs.
  We will take care not to use any images or words that intentionally
  cause distress or anxiety.
  We will take care not to cause nuisance or disruption to the public.
• WE WILL BE ACCOUNTABLE & RESPONSIBLE
  We will manage our resources responsibly and consider the impact
  of our fundraising on our donors, supporters and the wider public.
  If you are unhappy with anything we’ve done whilst fundraising, you
  can contact us to make a complaint. We will listen to feedback and
  respond appropriately to compliments and criticism we receive.
  We will have a complaints procedure, a copy of which will be
  available on our website or available on request.
  Our complaints procedure will let you know how to contact the
  Fundraising Regulator in the event that you feel our response is
  unsatisfactory.
  We will monitor and record the number of complaints we receive
  each year and share this data with the Fundraising Regulator on
  request.